Aēstec's employees do their utmost to provide you with good care and help. However, it is possible that you are not completely satisfied with a treatment afterwards. We attach great importance to your comments or complaint. First of all, because we think it's important that you are completely satisfied. In addition, this offers us the opportunity to improve our care provision.
If you are not completely satisfied with a treatment, it is advisable not to keep walking around with it. Many complaints are based on miscommunication or different expectations. In such a situation, we would appreciate you contacting the person who treated you so that he or she has the opportunity to address your dissatisfaction. Experience has shown that a large part of the complaints can be remedied in this way.
If you and your healthcare provider cannot resolve it, you have the option to submit your complaint to the complaints officer. A complaints officer is an independent professional mediator, free of charge for you, who can work with you and your healthcare provider to find a solution. After submitting the complaint, we strive to reach a solution within 6 weeks. To get in touch with the complaints officer, please contact the Healthcare Complaints Desk.
T: 070 310 53 92
E: info@klachtenloket-zorg.nl
If you cannot work it out together with the complaints officer and your healthcare provider, you can contact the Disputes Committee. This Disputes Committee is an independent organization that rules on the merits of a complaint. In certain cases, the Disputes Committee can award compensation. Of course, we hope that you are satisfied with the care we provide. That's why we'd love to talk to you about your experiences. This is how you help us to achieve our goal again. If you contact the complaints officer to resolve your complaint, you still have the right to file a dispute. After filing a dispute, the Disputes Committee has 6 months to reach a decision. The Disputes Committee will also request access to your medical file.
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